Our standard MOQ is one 20ft container. Multiple product models (SKUs) may be combined within the container
Special MOQ arrangements may be available for commercial projects, hospitality developments and OEM programs, MOQ requirements will be reviewed individually and confirmed based on project specifications.
Yes. We can produce furniture based on technical drawings, design specifications, reference photos, prototypes, or customer-developed concepts.
Yes. All teak timber used in our furniture undergoes a kiln-drying process to achieve export-standard moisture content. The timber moisture content is maintained within the range of 8%–15% at the time of production and packing, helping to minimize movement, shrinkage, cracking, and warping during transportation and use.
Wood is a natural material, and each piece has unique grain patterns, textures, color variations, and natural characteristics. These differences are part of the beauty and authenticity of solid wood furniture.
No. Outdoor teak furniture naturally develops a silver-grey patina over time when exposed to sunlight, rain, and environmental conditions. This is a normal characteristic of genuine teak and not a manufacturing defect.
Yes. Samples can be provided upon request. Sample costs, packaging charges, and shipping fees will be quoted separately.
Our manufacturing timeline is determined by the design specifications, product details, and quantity of items included in each order. For a standard 40ft HC container, the estimated production schedule is approximately 45-70 Days after the deposit payment has been confirmed. Any production schedule or delivery date provided is an estimate only and shall not constitute a guarantee.
Our payment terms require a 40% deposit by Telegraphic Transfer (TT) upon order confirmation, with the balance payable prior to shipment
No. Orders become non-cancellable once production has commenced, and payments received are non-refundable unless otherwise agreed in writing.
Yes. We provide standard export documents such as Commercial Invoice, Packing List, and other shipping documents required for export transactions.
Any transportation-related damage should be reported immediately to the shipping line, freight forwarder, carrier, or insurance provider responsible for the shipment.
All claims must be submitted in writing within seven (7) calendar days after receipt of the goods and must include photographs and supporting evidence.
Yes. We warrant that our products are manufactured according to approved specifications and accepted industry standards. If a manufacturing defect is confirmed, we will replace the affected product. The warranty does not cover improper use, improper storage, environmental exposure, transportation damage after risk transfer, or natural wood characteristics.
You can contact us via email, WhatsApp, or through the contact form on our website. Please provide product details, quantities, specifications, and destination country so we can prepare an accurate quotation.
Yes. We work with wholesalers, retailers, importers, distributors, hospitality businesses, resorts, hotels, restaurants, architects, and commercial project buyers worldwide.
Yes. We offer OEM and private-label manufacturing services. Product exclusivity arrangements may be discussed and agreed upon separately depending on project requirements.
Yes. Every order undergoes internal quality control inspections throughout production and prior to packing and shipment to ensure compliance with approved specifications.
The Buyer may appoint an independent inspection agency at its own expense.
Products are packed using export-standard packaging methods designed to protect furniture during international transportation. Special packaging requirements may be accommodated upon request.
We combine skilled Indonesian craftsmanship, premium teak wood, kiln-dried materials, export-quality construction, strict quality control, and reliable international shipping experience to deliver furniture that meets global market standards.
