Terms and Conditions

Ashifa Jati Indofurni

Effective Date: June 2026

These Terms and Conditions of Sale (“Terms”) govern all quotations, sales, purchase orders, contracts, and business transactions between CV. Ashifa Jati Indofurni (“Seller”) and the purchasing party (“Buyer”). By placing an order or making any payment, the Buyer acknowledges acceptance of these Terms.

Quotations and pricing

• All quotations are valid for thirty (30) calendar days unless otherwise stated.
• Prices are based on specifications, quantities, packaging requirements, and prevailing production costs at the time of quotation.
• Quotations are subject to revision prior to order confirmation in the event of significant fluctuations in raw material prices, freight costs, currency exchange rates, government regulations, or other factors beyond the Seller’s reasonable control.

Order acceptance

• Orders become binding only upon written acceptance by the Seller.
• Any modification requested after order confirmation may result in revised pricing, lead times, packaging specifications, or production schedules.
• The Seller reserves the right to refuse orders that are technically impractical, commercially unreasonable, or inconsistent with quality and safety standards.

Product specifications and handcrafted characteristics

• Furniture is manufactured using natural materials including teak, mahogany, reclaimed timber, rattan, metal, stone, fabric, and other approved materials.
• Due to the inherent nature of natural materials and handcrafted production methods, variations in grain pattern, color tone, texture, knots, mineral streaks, and natural markings are expected characteristics and shall not constitute defects.
• Dimensions are subject to normal manufacturing tolerances of ±2%.
• Product images, catalogs, renderings, samples, prototypes, and marketing materials are intended as references only.
• Minor differences between production batches are considered acceptable within recognized furniture industry standards.

Timber quality and moisture content

• Timber utilized in production is kiln-dried to moisture levels suitable for furniture manufacturing and international shipment.
• The Seller targets a moisture content range generally between 8% and 15%, subject to normal variations according to wood species, product construction, and environmental conditions.
• Wood is a living natural material and may respond to environmental changes after delivery. Natural movement including expansion, contraction, checking, hairline cracking, and slight warping caused by climatic conditions shall not be considered manufacturing defects.

Custom Manufacturing

The Manufacturer produces furniture exclusively according to customer requirements, approved specifications, drawings, samples, dimensions, materials, finishes, or packaging instructions.

Products are manufactured specifically for each order and are not produced for general inventory purposes.

Once materials have been allocated or production activities have commenced, the order shall be considered committed for manufacture.

Order Changes and Withdrawal Requests

Because production resources are reserved specifically for each project, requests to cancel, modify, postpone, reduce, or withdraw an order after production begins may be declined by the Manufacturer.

Any deposit, advance payment, or partial payment received may be retained to cover costs already incurred, including materials, labor, engineering, procurement, production scheduling, packaging, and administrative expenses.

Any request for cancellation shall only become effective if accepted in writing by the Manufacturer.

Completed Goods Awaiting Shipment

If completed products remain unpaid, uncollected, or without shipping instructions after notification by the Manufacturer:

• Products may be relocated to alternative storage facilities;
• Packaging may be removed if necessary for storage management;
• The Manufacturer may remarket, repurpose, or resell the goods after reasonable notice.

Such actions shall not release the Customer from any outstanding financial obligations.

Payment terms

• Unless otherwise agreed in writing:
  • 40% advance payment by Telegraphic Transfer (T/T) upon order confirmation. 
  • 60% balance payment prior to shipment. 
• Production will commence only after receipt of the agreed deposit.
• Ownership of goods remains with the Seller until full payment has been received.
• The Seller reserves the right to suspend production, delay shipment, or cancel orders in the event of payment default.
• All banking charges outside Indonesia shall be borne by the Buyer.

Shipment Responsibility

Unless otherwise agreed in writing, deliveries shall be performed under FOB Semarang, Indonesia (Incoterms® 2020).

Responsibility for the goods transfers from the Manufacturer to the Customer when the products are delivered to the shipping line, freight forwarder, carrier, or logistics provider designated by the Customer.

Thereafter, all risks, transportation costs, customs procedures, import formalities, duties, taxes, inspections, and destination-country requirements become the Customer’s responsibility.

Claims procedure

The Buyer shall inspect goods immediately upon arrival.

Claims relating to manufacturing defects, shortages, or incorrect items must be submitted within fourteen (14) days after receipt.

Claims must include:

• Detailed written description 
• Product identification 
• Container number 
• Photographic evidence 
• Supporting documentation 

Claims submitted after the specified period shall not be accepted.

No product shall be returned without prior written authorization from the Seller.

Intellectual property

• All drawings, designs, renderings, prototypes, technical documents, and product developments created by the Seller remain the intellectual property of the Seller unless otherwise agreed.
• Custom designs supplied by the Buyer remain the property of the Buyer.
• The Seller reserves the right to refuse production of products that may infringe third-party intellectual property rights.

Limitation of Liability

To the fullest extent permitted by applicable law:

• The Seller shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.
• The Seller shall not be liable for loss of profits, business interruption, loss of market opportunities, reputational damages, or third-party claims.
• The Seller’s total liability shall not exceed the invoice value of the specific products proven to be defective.

Confidentiality

Both parties shall keep confidential all commercial, technical, financial, pricing, and proprietary information obtained during the course of their business relationship.

Such obligations shall survive termination of the business relationship.

Applicable Law

These Terms shall be governed by the laws of the Republic of Indonesia.

Any disagreement arising from commercial dealings between the parties shall first be addressed through good-faith discussions and negotiations.

If no resolution is reached, the dispute shall be submitted to the competent courts of Indonesia.

Entire agreement

These Terms constitute the entire agreement between the parties and supersede all prior discussions, representations, negotiations, and communications relating to the transaction.

Acceptance of Terms

These Terms and Conditions shall automatically apply to and govern all transactions between the Seller and the Buyer. By submitting an order, approving drawings, specifications or samples, making any advance payment, or directing the Seller to commence procurement or production activities, the Buyer confirms its acceptance of these Terms, which shall be deemed incorporated into and form part of every contract and transaction between the parties.